Privacy and Personal Information Policy
James Law is committed to protecting the privacy of personal information and complying with Queensland and National Privacy laws and the Australian Privacy Principles.
This policy explains how we collect, use, disclose and protect personal information.
Collection of Personal Information
James Law may collect personal information when you:
- contact us by telephone, email, or through our website or socials
- make an enquiry or request information
- provide instructions or documents
- engage us to provide legal services
The types of personal information collected may include your name, contact details, employment information, medical or injury information, and other information relevant to providing legal advice or representation.
Call Recording
Telephone calls with James Law may be recorded for the purpose of accurately capturing information, reducing misunderstandings, and ensuring the accuracy of advice and instructions.
Recordings are not used for training, marketing, or promotional purposes.
If you do not wish for a call to be recorded, please let us know at the start of the call and the recording will be turned off. Choosing not to have a call recorded will not affect our willingness to speak with you or help.
Purpose of Collection
Personal information is collected for the purpose of:
- responding to enquiries
- assessing whether we are able to assist you
- providing legal advice and representation
- complying with legal, regulatory, and professional obligations
- administering our legal practice’
- conducting lawful marketing and communication activities, including proving information about our services, updates to legal information, or changes relevant to our practice
Marketing communications are directed only to persons who have contacted us, engaged our services, or otherwise provided their details voluntarily, and are conducted in accordance with applicable privacy and professional obligations.
Individuals may request not to receive marketing communications at any time.
Where information is provided voluntarily, it is taken to be provided with consent for these purposes.
Use and Disclosure
James Law uses personal information only for the purposes for which it was collected, or as otherwise permitted or required by law.
Personal information may be disclosed to third parties where necessary to provide legal services, including (where appropriate):
- barristers
- medical practitioners or expert witnesses
- courts, tribunals, or regulators
- insurers or opposing parties
- service providers assisting with document management, practice management, or IT systems
James Law does not sell personal information, does not pay for leads, and does not participate in claim‑farming or referral arrangements involving the purchase, sale, or trading of personal or claim information.
Storage and Security
James Law takes reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Personal information is stored securely in physical and electronic form and is accessible only to authorised personnel for legitimate professional purposes.
Access and Correction
You may request access to personal information we hold about you and request correction if the information is inaccurate, incomplete, or out of date.
Complaints
If you have a concern about how your personal information has been handled, you may contact James Law. We will consider and respond to complaints in accordance with applicable privacy legislation.
Contact
For enquiries about this policy or personal information held by James Law, please contact us using the contact details published on this website.